Pangur docsGet help
When something is unclear or not working, you can search this documentation, replay the workspace tour, or send a support request. This page explains each route.
When something in Pangur is unclear or not working, you can look it up in this documentation, walk through the workspace tour again, or ask Pangur's support for help. A good first stop is Troubleshooting, which collects the problems people meet most often and what to do about each.
Searching or asking the documentation
The documentation's search box finds pages and sections by their words. The Ask box on the documentation site answers a question in a few sentences from these pages and links to the sections it used. Every page also offers Copy Markdown, and a menu that opens the page in an AI assistant, if you would rather ask one about it.
Replaying the workspace tour
The workspace tour points out the main places in Pangur: the search bar on Home, the Go palette, the library, Ask, Analysis, Research, Plan, Write and Publish, your projects, Activity and Settings. To see it again, open Settings → Help and choose Replay tour. The iPhone and iPad app does not have the tour.
Asking support for help
Open Support from the list under Settings, from Account & billing (under More for your account), or with the Go palette (⌘K or Ctrl+K). The page has two parts. Guides links to this documentation, and Ask for help is where you send a request.
If your Pangur deployment takes support requests, Ask for help has a form. Fill in Subject and Message, saying what you were doing and what happened, including any message Pangur showed, the page you were on, and whether you were on the web, the Mac app, the iPhone or iPad app, the command line or an assistant. Then choose Send. Pangur confirms the request with its ticket number.
Below the form, a table lists your requests with their Ticket number, State and when each was last Updated, so that you can follow the replies. You can send up to five requests an hour.
If the deployment does not take requests through this form, the page offers Open the contact page instead, which opens Pangur's contact form. The same happens if the support form cannot be reached at the moment.
Support requests are removed when you delete your account. Deletion is described in Export your work or delete your account.
Background work and notifications
Pangur runs imports, exports, summaries and other long jobs in the background as tasks. This page explains where tasks appear, what their states mean, and how to be told when one finishes.
Glossary
This page defines the terms Pangur uses on screen and in the documentation, and links each one to the page that explains it in full. It is the place to look when a familiar word seems to mean something particular in Pangur.