Pangur docsExport your work or delete your account
You can download everything in a project as one ZIP file and you can delete your account. This page explains what an export contains, how deletion runs, and what happens to shared work and subscriptions.
You can take all your work out of Pangur at any time, as one ZIP file for each project, and you can delete your account. Deletion is permanent, so export anything you want to keep first. If you only want your references, as a BibTeX or RIS file for example, see Cite and export references instead.
Exporting a project
A project export is a single ZIP file holding everything in the project: its references and files, and everything you made from them. Pangur builds the file in the background, emails you when it is ready, and keeps it for seven days.
To export one project, open the project's settings (Project settings in the project's navigation) and, under Export this project, choose Export this project. To export every project at once, open Account & billing and choose Export every project under Export your work. Pangur then starts a separate export for each project.
From a terminal, pangur export project exports your default project, or another one with --connection, and downloads the ZIP when it is ready. The command is in the command-line reference.
While the export is prepared
The export appears in the list with its progress as it works through the library and its files, the references, documents, transcriptions, recordings, analysis, Ask threads, photographs and exhibitions. It also appears on the Activity page. You can leave the page, because Pangur emails you when the file is ready.
Only one export of a project can be prepared at a time. If you start another while one is running, Pangur tells you that an export is already being prepared and that you will get an email when it is ready.
Downloading the export
When the export is ready, its row shows the file's size and how long it will be kept, with Download and Remove. The download link works for an hour, and an interrupted download can resume. Pangur deletes the file after seven days, or sooner if you choose Remove.
If part of the export could not be written, the rest is still exported, and the export reports how many parts failed. The README.txt file in the ZIP says what is missing and why.
What the ZIP contains
| Folder | Contents |
|---|---|
references/ | All references as BibTeX, BibLaTeX, RIS, CSL-JSON and Zotero RDF, with items.json and collections.json. |
files/ | The files attached to your items. |
notes/ | Notes, as HTML. |
documents/ | Your documents: every version as Markdown, the current version as a Word file, and the sources each drew on. |
transcriptions/ | Manuscript transcriptions as TEI, PAGE XML, JSON and plain text. |
recordings/ | Recording transcripts. |
analysis/ | Analysis results as CSV, JSONL and JSON. |
ask/ | Ask conversations, with the passages each answer quoted. |
photographs/ | Your photographs. |
exhibitions/ | Your exhibitions. |
data/ | The remaining records, as JSON tables. |
The export leaves out what Pangur can work out again from your material, which is the search index and its vectors, image tiles, and the records of model use.
Exports of organisation projects
Anyone in an organisation's project can export it, viewers included, and only the person who asked for the export can see or download it. The ZIP holds the project's shared library and material, but only your own Ask conversations, documents and drafts, because those are personal even in an organisation project. Organisation projects are not offered on every account or deployment.
Deleting your account
Deleting your account removes the account, your personal projects and everything in them, and it cannot be undone.
Before you delete
Export each project you want to keep, as described above. The deletion panel links to the export for this reason. Cancel an App Store subscription yourself: Pangur cancels a subscription paid through Stripe, but it cannot cancel one bought in the iPhone and iPad app, so the app's deletion panel offers Manage Apple subscription. Finally, think about shared work. Projects you created in an organisation are handed to someone else rather than deleted, as described under Work in organisations.
The deletion steps
- Open Account & billing and find Delete account.
- Choose Delete my account. A dialog asks you to confirm and warns that the deletion cannot be undone, that Stripe billing is cancelled, and that an Apple subscription must be cancelled in the App Store's settings.
- Type
DELETE MY ACCOUNTin the field, exactly as shown. Pangur accepts nothing else. - Choose Delete permanently.
Pangur asks for a recent sign-in before it deletes an account. If you signed in more than 10 minutes ago, it asks you to sign in again and takes you to the sign-in page; after you sign in, you return to the Account page with the dialog still open. The iPhone, iPad and Mac apps ask you to sign in again in the same way.
What Pangur does after you confirm
Pangur reports that deletion has started and then follows its progress, naming the current step. Deletion runs in the background, step by step. If a step fails, Pangur records the failure and tries again later, which is safe because each step can be repeated. The steps are, in order:
- Sign out every session of the account, on every device.
- Cancel a Stripe subscription.
- Hand over the account's work in organisation projects (see below).
- Delete the account's personal project libraries, with every item, note and file in them.
- Delete the account's photographs, prepared facsimile pages and exhibition media from Pangur's file store.
- Remove the address from Pangur's newsletter list, if it was on it.
- Remove the account's support requests.
- Delete the account's remaining records from Pangur's database, such as its activity record, invitations and contact messages, and then the account itself, which removes everything else tied to it.
- Delete the sign-in account.
- Send an email confirming that the account has been deleted.
Pangur keeps one record that the deletion happened, with the email address and the account identifier removed from it.
What happens to work in organisations
Work in an organisation's project belongs to the project, so it stays behind when you go. Each organisation project you created passes to another person: an administrator of the organisation if there is one, otherwise another owner of the project, otherwise any other member. A project with nobody else in it is deleted along with your account. What you added to organisation projects, such as photographs, catalogue records, copies, arrangements, vocabularies and exhibitions, moves to the project's creator. Analysis, recording transcripts and the project's activity record name you without depending on your account, so they stay as they are.
What deletion does not reach
Deleting the account does not cancel an App Store subscription, which you cancel in the App Store. It does not remove the library copy that a browser or the iPhone and iPad app keeps for offline use; remove that on the device, as described under Copies on your devices. And it does not reach a connected assistant's own records: whatever an assistant such as Claude or ChatGPT kept from its conversations with your library is held by that assistant's provider, so remove the Pangur connector and delete those conversations there.
Billing
You buy and manage a Pangur plan from the Account & billing page. This page explains how to move to the Researcher plan on the web or in the iPhone and iPad app, how to manage or cancel a subscription, and what happens when a payment fails.
Security and privacy
This page explains how signing in works, where Pangur keeps your library and files, what it sends to outside services and models, what stays on your own devices, and what it records about your activity.