Pangur docsBilling
You buy and manage a Pangur plan from the Account & billing page. This page explains how to move to the Researcher plan on the web or in the iPhone and iPad app, how to manage or cancel a subscription, and what happens when a payment fails.
You buy and manage a Pangur plan from the Plan panel on the Account & billing page. The Researcher plan can be paid for in two ways, on the web through Stripe or in the iPhone and iPad app through the App Store, and whichever way you pay, you manage the subscription in the place you bought it. What each plan includes is listed in Plans, limits and usage.
The Plan panel
The Plan panel shows your current plan's name, a line about its renewal, and the plan's main allowances, for example 25 Ask questions a month, 2 GB for uploads and captures, and 1 exhibition live at a time. The renewal line tells you how the plan is paid for:
| Line | Meaning |
|---|---|
| "Renews on {date}." | A subscription paid through Stripe renews on that date. |
| "Renews on {date} through the App Store." | A subscription bought in the iPhone and iPad app renews on that date. |
| "Ends on {date}." | The subscription has been cancelled and the plan lasts until that date. |
| "Arranged with your institution." | Your plan comes from a seat in an organisation. |
The panel also has See usage, which opens your usage page, and, everywhere except the iPhone and iPad app, Compare plans, which opens the pricing page.
Moving to Researcher on the web
- Open Account & billing and find the Plan panel.
- Choose Move to Researcher. Pangur sends you to Stripe's checkout page.
- Enter your payment details on Stripe's page and confirm.
Stripe then returns you to Pangur's Account page. If Stripe has already confirmed the payment, the panel thanks you and reports that your Researcher plan is active. If the confirmation has not arrived yet, the panel says the payment was received and that the new plan will appear once Stripe confirms it, and it checks again a few seconds later. If you leave the checkout without paying, the panel reports that the checkout was cancelled and nothing was charged.
Pangur does not see or store your card details. Stripe handles them.
Moving to Researcher in the iPhone and iPad app
In the app, open Account & billing and choose Move to Researcher. The App Store's own purchase sheet opens for a monthly Researcher subscription. When the purchase completes, Pangur checks it with Apple and your plan changes.
If you bought the subscription before and it does not show, which can happen on a new device, choose Restore purchases.
Managing or cancelling a subscription
A subscription is managed where you bought it. If you bought it on the web, choose Manage billing, which opens Stripe's billing portal, where you change the subscription, its payment details and its cancellation with Stripe. If you have never paid through Stripe, Pangur tells you there is no billing account yet. The iPhone and iPad app does not offer Manage billing, so use a browser for this.
If you bought it in the App Store, choose Manage App Store subscription in the iPhone and iPad app, which opens the App Store's subscription settings. On the web, the panel can only tell you that the subscription was bought through the App Store and should be changed or cancelled there.
After you cancel, the panel shows "Ends on {date}." Your plan stays in force until then, and afterwards you are on the Free plan. Your library, documents and everything else in your projects stay as they are. If you are then over a Free allowance, say with more than 2 GB stored or more than one live exhibition, nothing is removed, but Pangur refuses new uploads or publications that would add to the excess until you are back within the limit.
Failed payments
If a renewal payment fails, the panel tells you that the last payment failed and asks you to update your payment details. Your plan stays in force while Stripe or Apple retries the payment. Update the details in Stripe's portal (Manage billing) or in your Apple account.
The Institution and Enterprise plans
The Institution and Enterprise plans cannot be bought through checkout. Both are arranged with Pangur, so contact Pangur from the pricing page. Members of an organisation get the Institution plan from their seat, and the panel then says "Arranged with your institution." Organisations are described in Work in an organisation.
Deployments without billing
Some Pangur deployments do not take payments. On those, the Plan panel still shows your plan but has no buttons for buying or managing one, and everyone is on the Free plan unless their plan comes from elsewhere, such as an organisation seat.
Billing and account deletion
When you delete your account, Pangur cancels a subscription paid through Stripe. It cannot cancel an App Store subscription, so cancel that yourself in the App Store, either before or after you delete the account. Deletion is described in Export your work or delete your account.
Plans, limits and usage
Pangur has three plans, each with its own allowances, and daily limits on model use that apply to every plan. This page lists them all, says what each one counts and when it resets, and explains the usage page.
Export your work or delete your account
You can download everything in a project as one ZIP file and you can delete your account. This page explains what an export contains, how deletion runs, and what happens to shared work and subscriptions.